FAQ
You can learn more from our asked questions
Look at some of the frequently asked questions that we have received from our clients regarding our services.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
Yes, most of the time. However, we allow a 15-minute window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks. We also require significant experience in residential house cleaning to work with us.
No, you don’t. Our cleaners will provide all the cleaning products and equipment necessary for your service.
However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so.
However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so.
That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two people, but for smaller jobs it may just be one person.
We want your pets to be as happy as you are when the cleaner comes to do your cleaning, so it is between you and your cleaner to decide on the best option.
Please contact us as soon as possible to reschedule of cancel any services.
Absolutely! Just give us a call and A replacement will be arranged courteously and discreetly.
There is a lot that goes into providing truly excellent customer care in the home cleaning industry. As a homeowner, you want to be pleased with the quality of service. You want the job done right, and you may not necessarily know how to communicate all your needs. Be reassured that you can trust our cleaners who enter your home and feel confident that they have been trained to understand your needs.
Even under the best conditions, there have been times when customers have been let down. We do everything in our power to maintain open lines of communication with our customers and we address their concerns as soon as we possibly can.
Even under the best conditions, there have been times when customers have been let down. We do everything in our power to maintain open lines of communication with our customers and we address their concerns as soon as we possibly can.
Please tell me about your customer support.
Customer service is the cornerstone of the business, and our friendly customer Service Team are available for any query you may have. With AA Cleaned, our workers take great pride in building successful relationships with their customers.