{"id":593,"date":"2020-10-26T15:31:25","date_gmt":"2020-10-26T15:31:25","guid":{"rendered":"https:\/\/demo.casethemes.net\/bixol\/?page_id=593"},"modified":"2022-08-02T11:20:47","modified_gmt":"2022-08-02T11:20:47","slug":"faq-page","status":"publish","type":"page","link":"https:\/\/aacleaned.com.au\/index.php\/faq-page\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n FAQ<\/span> <\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n You can learn more from our<\/small> asked questions<\/span> <\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n
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Look at some of the frequently asked questions that we have received from our clients regarding our services.<\/p>\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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\n Can I get a same day booking?<\/a>\n <\/div>\n
We don\u2019t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.<\/div>\n <\/div>\n
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\n Do I have to be home for my cleaning?<\/a>\n <\/div>\n
It\u2019s completely up to you. If you\u2019re not going to be home, make sure you let us know how to access your house.<\/div>\n <\/div>\n
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\n Does my cleaner arrive at the exact time that I book for?<\/a>\n <\/div>\n
Yes, most of the time. However, we allow a 15-minute window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.<\/div>\n <\/div>\n
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\n Are there any commitments of contracts?<\/a>\n <\/div>\n
No, you can cancel service anytime without any penalties. You don\u2019t have to commit to any contracts or pre-determined number of appointments.<\/div>\n <\/div>\n
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\n What services do you offer?<\/a>\n <\/div>\n
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the \u201cServices\u201d button halfway down the page.<\/div>\n <\/div>\n
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\n Are your cleaners screened?<\/a>\n <\/div>\n
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks. We also require significant experience in residential house cleaning to work with us.<\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n
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\n Do I need to provide cleaning equipment\/products?<\/a>\n <\/div>\n
No, you don\u2019t. Our cleaners will provide all the cleaning products and equipment necessary for your service.
\nHowever, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so. <\/div>\n <\/div>\n
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\n How many cleaners will come to my home?<\/a>\n <\/div>\n
That depends on which of our cleaners are available in your area at the time and day you\u2019ve requested the service to take place. For bigger jobs, it\u2019s usually two people, but for smaller jobs it may just be one person.<\/div>\n <\/div>\n
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\n Can my pet stay home when the cleaner does the service?<\/a>\n <\/div>\n
We want your pets to be as happy as you are when the cleaner comes to do your cleaning, so it is between you and your cleaner to decide on the best option.<\/div>\n <\/div>\n
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\n What if I need to change my booking?<\/a>\n <\/div>\n
Please contact us as soon as possible to reschedule of cancel any services.<\/div>\n <\/div>\n
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\n Can I change my cleaner if I am unhappy?<\/a>\n <\/div>\n
Absolutely! Just give us a call and A replacement will be arranged courteously and discreetly.<\/div>\n <\/div>\n
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\n How do you deal with customer issues and concerns?<\/a>\n <\/div>\n
There is a lot that goes into providing truly excellent customer care in the home cleaning industry. As a homeowner, you want to be pleased with the quality of service. You want the job done right, and you may not necessarily know how to communicate all your needs. Be reassured that you can trust our cleaners who enter your home and feel confident that they have been trained to understand your needs.
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\nEven under the best conditions, there have been times when customers have been let down. We do everything in our power to maintain open lines of communication with our customers and we address their concerns as soon as we possibly can.<\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n
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\n Please tell me about your customer support.<\/span> <\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n
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Customer service is the cornerstone of the business, and our friendly customer Service Team are available for any query you may have. With AA Cleaned, our workers take great pride in building successful relationships with their customers.<\/p>\t\t\n\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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\n Office Address: <\/h3>\n
Po box 2764 Rowville, Vic, 3178 Australia<\/div>\n <\/div>\n\n <\/a>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Call for help: <\/h3>\n
0449 888 777
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\n Mail for information: <\/h3>\n
Info@aacleaned.com.au<\/div>\n <\/div>\n\n <\/a>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\n <\/div>\n <\/div>\n
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